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Rulings

Please see a list of ASA rulings below. Please enter in a specific "filter" and press enter to search for a specific ruling. You are provided free access to rulings issued within the last 30 days, but if you intend to find older rulings, you will have to subscribe.

To search for rulings with more elaborate criteria use the advanced search.

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22Feb2017

DIAL DIRECT INSURANCE / N KHUMALO / 2017-5273F

Mrs Khumalo took offence to how this commercial portrayed restaurants on Vilakazi Street.

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22Feb2017

VIRGIN ACTIVE PRICING / E VAN ROOYEN / 2017-5302F

The complainant was of the view that the advertised pricing was misleading and incorrectly applied.

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21Feb2017

MSC CRUISES / CRUISE / G BROWN / 2017-5270F

Mr Brown lodged a complaint on the basis that the additional mandatory costs render the advertisement misleading.

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21Feb2017

TELKOM SA SOC LTD / HUAWEI P9 / P HARILAL / 2017-5240F

The complainant was enticed to take out a contract but did not receive the free item advertised.

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16Feb2017

TOM TOM SPARK 3 / G DICKS / 2017-5289F

An error on the respondent's website gave rise to this dispute.

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10Feb2017

GAME / TV / R SCOTT / 2016-5125F

The complainant objected to a special offer which appeared not to be available.

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9Feb2017

MSC CRUISES / 35% DISCOUNT / M TERBLANCHE / 2016-4948F

This ruling deals with when and how "from" pricing might reasonably be expected to change.

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9Feb2017

VODACOM “SA’s BEST NETWORK” / MTN / 2016-5150F

The ruling considers the context and validity of the claim "... SA's best network ..."

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8Feb2017

CELL C / R10 000 CASH BACK / T GOVINDEN / 2016-5156F

Inconsistent information provided by sales staff gave rise to this complaint.

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7Feb2017

OASIS DESERT LODGE / N GUNWANA / 2016-3842F

The dispute arose because the complainant felt that the room she ultimately received did not match what was promoted on the advertisement.

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7Feb2017

SABC – TV LICENSE / M BADENHORST / 2016 – 4944 F

The complainant was not happy with how he believed this commercial portrayed women in general.

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6Feb2017

ABSA BANK / INSTANT LIFE COVER / S PIETERS / 2016-5058F

The Directorate had to determine whether the phrase "NO medical exam" would create a misleading expectation.

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3Feb2017

TAKEALOT / LENOVO IDEAPAD / P PITLO / 2016-5042F

The complaint centres around what consumers would understand from the term "Office 365 Personal".

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3Feb2017

IBITS INTERNET / 10MBPS UNCAPPED / 2016-4454F

This dispute relates to the connection speed claimed in the advertising.

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1Feb2017

VODACOM “LEAST DROPPED CALLS” / MTN / 2016-5151F

Vodacom's claim of being the best network with "... the least dropped calls" came under the spotlight in this ruling.

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1Feb2017

REVIVO CAPSULES / H STEINMAN / 2016-4529F

This is another in a string of rulings against unsubstantiated efficacy claims made for this product.

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1Feb2017

BUTCHER BLOCK / R GERLAG / 2017-5220F

The terms and conditions attached to the offer were omitted, resulting in this complaint.

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31Jan2017

MULTICHOICE SOUTH AFRICA PRICE LOCK / C LE ROUX / 2017-5245F

A misunderstanding between the complainant and the advertiser gave rise to this complaint.

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30Jan2017

VODACOM FREE AIRTIME / S NKOSI / 2016-4812F

The complainant argued that the "R300 free Airtime" advertised was not received.

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25Jan2017

CLICKS / 3 FOR 2 CLICKS BABY TOILETRIES / S VANKER / 2016-4952F

An apparent discrepancy between the advertised offer and the price at the till gave rise to this complaint.

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